Refund Policy

Last Updated: July 8, 2026

This Refund Policy explains how AICoupleVideo reviews refund requests for purchases made through our website, checkout pages, or subscription flows. Payment processing, taxes, refunds, and chargebacks may be handled by our payment providers or other authorized billing partners. Any mandatory consumer rights under applicable law continue to apply.

Consumer Refund Rights

If you are a consumer, you may have a statutory right to withdraw from your purchase and receive a refund under applicable law. Where local consumer protection law grants unconditional withdrawal or cancellation rights, those rights apply and will override this policy to the extent required by law.

For certain digital content and service purchases, applicable statutory withdrawal periods may vary depending on your country and purchase type. If mandatory local law gives you a refund, withdrawal, or cancellation right that cannot be waived, we will honor that right.

Subscriptions

For subscription purchases, any statutory withdrawal right generally applies to the initial subscription purchase, except where a different rule applies under applicable law. You may cancel your subscription at any time to prevent future renewals. Cancellation will take effect at the end of the current billing period, unless applicable law requires a different outcome.

Digital Content and Service Exception

Where permitted by applicable law, a statutory withdrawal right may not apply once digital content or digital services have started to be downloaded, streamed, accessed, or used, including where the customer has consented to immediate access or performance as required by law.

How to Request a Refund

To request a refund, exercise any applicable withdrawal right, or manage or cancel your subscription, please use the receipt, customer portal, subscription management, or support link provided with your purchase. You may also contact us at contact@aicouplevideo.com, and we will help review your request or direct you to the appropriate billing support path. Please include the email address used for the purchase, your order or receipt ID if available, and a short description of the issue.

Refund Processing

If a refund is approved, or if you validly exercise an applicable statutory withdrawal right, the refund will be processed using the same payment method where possible and within the time period required by the payment provider, the payment method, and applicable law.

Fraud, Abuse, and Product Issues

Refunds may be refused where there is evidence of fraud, refund abuse, or manipulative behavior. Nothing in this policy affects any mandatory consumer rights you may have in relation to products or services that are not as described, faulty, or not fit for purpose. If you experience a persistent technical issue or a material defect, please contact us and we will work with you in good faith to resolve the issue.

Policy Updates

We may update this Refund Policy from time to time. Any update will not limit any mandatory rights you have under applicable law.